Delivery

Deliveries take place in mainland France and in the European countries indicated below:

Zone 1: Germany, Belgium, Luxembourg, Netherlands.
Zone 2: Austria, Spain, Ireland, Italy, Portugal, United Kingdom.
Zone 3: Denmark, Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovenia, Sweden.
Zone 4: Bulgaria, Croatia, Finland, Romania, Hungary
Zone 5: Greece, Malta, Cyprus
Zone Hors EU : Suisse

For the delivery of his order, the Customer must choose a delivery method among those offered by VAPEVO.

1. Delivery to the delivery address provided by the Customer when ordering on the Site;
2. Delivery to the relay point selected by the Customer when ordering on the Site among those offered to them;

(i) Delivery to the address provided by the Customer

If the Customer selects this delivery method, the products will then be delivered to the address they specified on the Site when ordering.

VAPEVO cannot in any case be held responsible in the event of delay and/or non-delivery due to a false or incorrect address or to which delivery proves impossible.

Delivery is deemed to have been made by VAPEVO upon delivery of the products ordered by the carrier to the Customer. Then, the risks of the products are immediately transferred to the Customer.

Transport will be carried out by an independent company. The Customer undertakes to sign the delivery note for the products. In the event of the Customer's absence during delivery, the latter has 15 working days to collect the package from the carrier or depository chosen by the Customer, from the date of submission of the delivery notice. In any case, the Customer is informed as soon as possible of the availability of the products.

Any package returned to VAPEVO because of an incorrect or incomplete delivery address, or because the Customer has not collected it from the carrier or depository within the time limit indicated in the previous paragraph, will be reshipped at the Customer's expense.

(ii) Delivery to a pickup point

The products ordered by the Customer will be delivered to the relay point selected by the Customer, it is up to the latter to collect the products.

The Customer is informed of the delivery of the products by email.

The Customer is then informed of the time period during which he can collect his order.

As part of this withdrawal, the Customer must have an identity document.

Due to the withdrawal of the order by the Customer, evidenced by signing the receipt (or any other equivalent document), the risks of the products are immediately transferred to the Customer.

If the Customer does not collect the products made available to him at the relay point within the time indicated to him, and after unsuccessful follow-up, the package will be returned to VAPEVO or to the sending company. In this context, the Customer will be informed by any person and any means of the terms, particularly financial, for obtaining a new delivery. The costs resulting from the new delivery will in any case be borne by the Customer.

 

 

Delivery delay

Deliveries are made according to the deadlines shown on the Site depending on the delivery method chosen, from the sending of the email confirming the delivery of said order. These delivery times are indicated as precisely as possible and depend in particular on the availability of the products ordered and the carrier. Delivery times are in working days (excluding Saturday, Sunday and public holidays).

In the event of a foreseeable delivery delay, VAPEVO will inform the Customer as soon as possible by email and provide an estimate of the additional delivery time.

In any event, VAPEVO undertakes to deliver to the Consumer Customer within a maximum period of 30 days from the conclusion of the contract.

If this deadline is exceeded and except in cases of force majeure, the Customer may terminate the contract, by registered letter with acknowledgment of receipt or by writing on any other durable medium, if, after having ordered VAPEVO to make the delivery, the latter was not carried out within the deadline.

The contract is considered terminated upon receipt by VAPEVO of the letter or writing informing it of this resolution, unless VAPEVO has complied in the meantime.

When the contract is terminated under the conditions listed above, VAPEVO is required to reimburse the Customer for all sums paid, at the latest within 14 days following the date on which the contract was terminated. The amount paid by the consumer customer is automatically increased by 10% if the reimbursement occurs no later than 30 days beyond this term, by 20% up to 60 days and by 50% subsequently.

All orders placed before 9 a.m. are shipped the same day (excluding weekends and public holidays). A link containing the tracking of your package will be sent to you by email at the time of shipment. Each shipment is extremely careful with protective equipment, so we cannot be held responsible in the event of damage to the package during transport.

 

 

 

Metropolitan France

Home delivery in 1-2 days in mainland France for all orders placed before 9 a.m. (excluding Saturday, Sunday and public holidays). 

This period may be extended in the event of product unavailability. Our customer service will contact you directly if one of your products is unavailable.

 

Delivery to a Relay Point in mainland France for all orders placed before 9 a.m. (excluding Saturday, Sunday and public holidays). 

This period may be extended in the event of product unavailability. Our customer service will contact you directly if one of your products is unavailable.

 

International

To Europe, packages to neighboring countries are delivered between 24 hours and 96 hours, for more distant destinations, delivery times are generally between 72 hours and 120 hours for all orders placed before 9 a.m. (excluding Saturdays, Sundays and public holidays) . 

This period may be extended in the event of product unavailability. Our customer service will contact you directly if one of your products is unavailable.

 

For certain destinations in Europe (see details below), deliveries are carried out by La Poste in France and are left directly in your mailbox. Make sure the name in your delivery address matches the name on your mailbox to ensure delivery goes smoothly. Packages are generally delivered within 7 to 10 days, but the delay can extend up to 15 days depending on the carrier's delivery.

This period may be extended in the event of unavailability of the product. Our customer service will contact you directly if one of your items is unavailable.

 

Zone 1: Germany, Belgium, Luxembourg, Netherlands.
Zone 2: Austria, Spain, Ireland, Italy, Portugal, United Kingdom.
Zone 3: Denmark, Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovenia, Sweden.
Zone 4: Bulgaria, Croatia, Finland, Romania, Hungary
Zone 5: Greece, Malta, Cyprus
Non-EU Zone: Switzerland

 

 

Reception

It is up to the Customer to check the condition of the packaging and the products and the number of products upon receipt. This verification is considered to have been carried out as soon as the Customer, or a person authorized by him, has signed the delivery note or any other equivalent document or as soon as the product is scanned in the event of collection in store.

It is up to the Customer in the event of a dispute, deterioration of the product during transport, damage, shortage or delay, to make clear and precise reservations on the carrier's delivery note. The Customer must confirm these reservations to the carrier by registered letter with reasoned acknowledgment of receipt within three (3) days, excluding public holidays, following receipt of the products.

In accordance with article L. 224-65 of the Consumer Code, when the Customer personally takes delivery of the transported products and when the carrier does not justify having given him the possibility of actually verifying their good condition, the deadline mentioned above is extended to ten (10) days.

Without prejudice to the arrangements to be made with the carrier, complaints about apparent defects or non-conformity of the products delivered must be made to VAPEVO in writing as soon as possible from the date of delivery or placement. available product. It will be up to the Customer to provide any justification as to the reality of the defects or anomalies noted, in particular by sending to VAPEVO:

• a photocopy of the reservation letter addressed to the carrier;
• and a photocopy of the delivery note mentioning the reservations.

Any complaint made late could potentially prevent this complaint from being taken into account.

It is expressly agreed that statements such as “subject to inspection upon unpacking” do not constitute a reservation within the meaning of this article.

Regarding in-store collections, in the event of a dispute over the quantity and/or condition of the products at the time of collection, the Customer must immediately inform the teams of the store concerned.

In any event, VAPEVO cannot be held responsible for any delay or failure in delivery due to a case of force majeure or fault of the Customer.