Return
Article 1: RETURNS AND RESPONSIBILITIES
1.1 Complaints / Liability
Except in the case referred to in article 6, it is up to the Customer to provide any justification as to the reality of the defects or anomalies noted. He must leave VAPEVO every facility to proceed with the observation of these defects or anomalies.
Subject to the exercise of the possible right of withdrawal, any product return must be subject to the express agreement of VAPEVO. The products must be returned in perfect condition and in their original packaging with all possible accessories (including the instructions).
The return will give rise, depending on the case, to a replacement of the products or to a reimbursement of the Customer, after qualitative and quantitative verification of the returned products. The costs and risks of sending and returning will be borne by the Customer if non-compliance is not proven.
When VAPEVO's liability is incurred as a result of a fault on its part, compensation only applies to direct, personal and certain damages that the Customer has suffered.
In any case, VAPEVO declines all responsibility, in particular with regard to the choice of products by the Customer or for damage resulting from modifications that have been made to the products or resulting from a breach of the recommendations for use of the products.
In addition, it is recalled that VAPEVO is not a producer, within the meaning of articles 1245 and following of the Civil Code, of the products marketed via the Site. Consequently, its liability cannot be engaged in the event of damage caused to property and/or persons due to a defect in the products within the meaning of the aforementioned articles. The Customer wishing to obtain compensation for such damage must therefore seek the responsibility of the supplier concerned.
VAPEVO cannot be held liable for damage, temporary or permanent, caused to the Customer's computer system or for any loss or damage that may be suffered in particular following access to or browsing on the Site. The transmission of data via the Internet may lead to the appearance of errors and/or the fact that the Site is not always available. Consequently, VAPEVO cannot be held responsible for the availability and interruption of the online service.
1.2 Commercial warranties
VAPEVO (whose address is specified in article 1 of these conditions) grants commercial guarantees on certain products and brands, the terms of these guarantees being defined below.
This contractual warranty is intended for reimbursement of the purchase price or replacement of the product under the conditions set out below, only in the event of a defect due to hidden defects or anomalies prior to delivery.
These guarantees are granted at no additional cost to the price of the product.
They are granted in the following territory: the whole world
These warranties are granted for the following durations depending on the product category:
- models operating with an integrated battery (kit, tube, box, etc.) are guaranteed for 3 months;
- models operating with one or more batteries (kit, tube, box, etc.) are guaranteed for 6 months;
- the clearomisers are guaranteed for 1 month;
- rebuildable atomizers are guaranteed for 2 months;
- chargers and all other accessories are guaranteed for 1 month.
These deadlines run from the date of purchase on the Site and are not renewable.
E-liquids are excluded from this contractual guarantee and are therefore neither taken back nor exchanged under the procedure provided for below.
To implement this warranty, the Customer must comply with the following terms:
Demo Video: To speed up the returns process and help our team assess the defect, we ask our customers to take a clear video showing the product defects. The video must be detailed enough to allow adequate assessment of the problem. Make sure the video is well lit and the defect is visible.
Scratch Code Retention: Each VAPEVO product comes with a unique Scratch Code affixed to the packaging. Please keep this code secure until your return request is resolved. This code is essential to verify the authenticity of the product and facilitate the returns process.
Sending information: The Customer must contact VAPEVO customer service and send the demonstration video and the scratch code of the product concerned to customer support via the contact form (send the Youtube link of the video if the latter exceeds the authorized size for sent by email). The Customer must obtain prior agreement for the return of the product(s).
Return of products: VAPEVO is free to decide whether the product requires a return or not. In the event of a necessary return, the Customer must return the product concerned to VAPEVO customer service at the following address:
LINKECO
24 B Rue Prairial, Bat B
94500 Champigny Sur Marne
France
- Defective products can only be taken back with the serial number on the packaging box.
If the complaint is covered by this warranty, VAPEVO undertakes to reimburse the product by creating a credit note or replacing it with new one.
In case of replacement of the product, the delivery costs will be borne by VAPEVO.
Any product purchased via a purchase voucher or a reduction voucher can only be refunded in the same form.
Are expressly excluded from this guarantee the damages and/or expenses induced by:
- Normal wear and tear of the products;
- The intervention of the Customer or a third party on the product;
- Deterioration resulting from the negligence of the Customer or a third party, or from non-compliance with the recommendations for maintenance or use of the products according to the product sheets, assembly or user instructions and/or other recommendations transmitted .
Specific return conditions depending on the manufacturers: Wheels & Time, Pipeline, Dotmod, Titanide, Cigabois, Animodz and Lostvape brand products are not covered by this commercial warranty and are paid for directly by the manufacturer; defective products of the Surric, Yihi, Chalet-MFG and 3D Make Art brands are likely to be sent by VAPEVO for repair at the manufacturer (the duration of support may vary from 2 to 6 weeks).
If the tests and checks carried out by VAPEVO do not reveal any malfunction and/or an anomaly not covered by this warranty, the product concerned will then be returned to the sender at his expense.
Independently of the commercial guarantee, VAPEVO remains bound by the legal guarantee of conformity mentioned in articles L. 217-4 to L. 217-12 of the Consumer Code and that relating to defects in the thing sold, under the conditions provided for in articles 1641 to 1648 and 2232 of the Civil Code.
The provisions of Articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 of the Consumer Code as well as Article 1641 and the first paragraph of Article 1648 of the Civil Code are reproduced in article 16 of these general conditions.
Article 2: FORCE MAJEURE
In the event of the occurrence of a case of force majeure preventing the performance of its obligations by VAPEVO, the contract would be immediately suspended, from the notification of one of the parties given by any means. In the same way, the party concerned will inform the other party of the cessation of this event and the execution of the contract will then resume immediately on the date of this notification. Force majeure means any event that makes it either impossible or manifestly more difficult to perform an obligation due to the unforeseeable or irresistible or external nature of this event, these three criteria being alternative, such as wars, riots, fires , floods, total or partial strikes, paralysis of road or other transport routes, interruptions in the supply of energy (EDF, GDF, Oil, etc.), blockages of telecommunications and computer networks, change of regulations, delays or failure in the intervention of external partners such as suppliers or subcontractors.
If such an event were to continue beyond fifteen (15) days after the date of notification, the contract will be considered automatically terminated. The sums received by VAPEVO before this date will then be reimbursed to the Customer.
Article 3: RIGHT OF WITHDRAWAL
Pursuant to Article L. 221-18 of the Consumer Code, the Customer has a withdrawal period of fourteen (14) clear days from the date of receipt of the products ordered (the day of receipt of the products ordered is not counted in the period, the latter starting to run the next day). If this withdrawal period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day.
In the case of an order relating to several goods delivered separately or in the case of an order for a good made up of lots or multiple parts whose delivery is staggered over a defined period, the period runs from receipt of the last good or lot or of the last piece.
However, under Article L. 221-28 of the Consumer Code:
“The right of withdrawal cannot be exercised for contracts:
3° Supply of goods made to the consumer's specifications or clearly personalized;
4° Supply of goods likely to deteriorate or expire rapidly;
5° For the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
6° Supply of goods which, after having been delivered and by their nature, are inseparably mixed with other articles; »
To exercise his right of withdrawal, when the latter can be exercised, the Customer must, within the period of fourteen (14) days indicated above, send VAPEVO the standard form for exercising the right of withdrawal (in Annex 1 of these conditions) or a statement, unambiguous, expressing its desire to withdraw, to the address indicated in article 1 of these conditions.
The Customer must return the products, at his own expense, to the address mentioned herein, within fourteen (14) days of the communication of his decision to withdraw, in their original packaging, unused and in perfect condition. condition, without any trace or mark, with labels, all accessories and any gifts offered.
In this respect, the Customer is reminded that, in accordance with the provisions of Article L. 221-23 of the Consumer Code, his liability may be engaged in the event of depreciation of the products resulting from manipulations other than those necessary to establish the nature , the characteristics and the proper functioning of these products.
As such, VAPEVO will be entitled to apply a discount in the event of manipulation of the products other than those strictly necessary to establish their nature, their characteristics and their proper functioning.
In the event of withdrawal relating to several products and if the Customer does not return all of the products, VAPEVO will deduct from the amount to be reimbursed, the price of the missing products.
VAPEVO undertakes to reimburse the Customer within fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw. Nevertheless, VAPEVO is entitled to defer this reimbursement until effective recovery of the goods or until the Customer has provided proof of the shipment of these goods, the date chosen being that of the first of these facts.
VAPEVO makes this reimbursement using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to use another means of payment and insofar as the reimbursement does not incur any costs. to the customer.
APPENDIX 1: WITHDRAWAL FORM
Please complete and return this form only if you wish to withdraw from the contract.
To the attention of :
LINKECO
24 B Rue Prairial, Bat B
94500 Champigny Sur Marne
France
I hereby notify you of my withdrawal from the contract relating to the sale of the property below:
Ordered on(*) / received on(*) ………………………………………………………………
Name of consumer(s): ………………………………………………………………
Address of the consumer(s): ………………………………………………………………
Signature of consumer(s) (only in case of notification of this form on paper) :
Date : ………………………………………………………………
(*) : Remove the useless phrase. D